Support
Should I contact Support or use the Issue Council?
Use the public Issue Council for reproducible product problems and private Support for account-specific matters.
Use the Issue Council for
- Reproducible game or website defects.
- Problems other users may also experience.
- Build-specific evidence that is safe to publish.
Use Contact Support for
- Account access or verification problems.
- Private identity or email information.
- Security vulnerabilities or suspected compromise.
- Privacy, copyright, press or business enquiries.
- Evidence that should not be public.
- Account enforcement questions and authorised appeals.
Support requests are private conversations between the account holder and authorised Mythic Earth staff.