Support

Should I contact Support or use the Issue Council?

Use the public Issue Council for reproducible product problems and private Support for account-specific matters.

Use the Issue Council for

  • Reproducible game or website defects.
  • Problems other users may also experience.
  • Build-specific evidence that is safe to publish.

Use Contact Support for

  • Account access or verification problems.
  • Private identity or email information.
  • Security vulnerabilities or suspected compromise.
  • Privacy, copyright, press or business enquiries.
  • Evidence that should not be public.
  • Account enforcement questions and authorised appeals.

Support requests are private conversations between the account holder and authorised Mythic Earth staff.